Helpful İnformation

sUPPORTING INFORMATION

 

How to Book?

 

The reservation process consists of 4 simple steps.

 

First step; The choice of place and date to rent the car,

Second step; Vehicle selection,

Third step; Entering your personal contact information and payment,

You can also make a reservation by phone or mail.

 

How to Receive Reserved Vehicle?

 

It is sufficient to declare your reservation number at our branches.

 

Our staff will do all your operations and deliver the vehicle to you.

 

How Can I Cancel / Change My Reservation?

 

You can change the date and time of your reservation by giving up to 24 hours notice. If you want to make changes in less than 24 hours, your request will be made according to availability. If you want to cancel your reservation, a 25% penalty will be deducted and the remaining amount will be refunded to your account. Up to 48 hours before, the customer has the option of free cancellation. 25% deduction will be applied for cancellations shorter than 48 hours.

IMPORTANT INFORMATION: The customer has a free cancellation option up to 1 week (7 days) before during the holidays and peak period weeks. For cancellations shorter than 1 week (7 days), 25% deduction will be applied.

Is Findeks Financial Analysis / Rental Risk Control provided?

For a safer driving and leasing, financial analysis of our customers will be checked by findeks / rental risk report. If the report submission is not approved by you or the financial analysis result does not meet the Comet Rent a Car car rental conditions, the vehicle will not be delivered even if the reservation has been made.

How Can I Find Out The Availability Status?

Our vehicle availability during official and special holidays (Bayram, New Year, etc.). 444 2 721 | You can learn from our Call Center at 0850 759 0 444.

Is there a KM limit?

COMET RENT A CAR Our company has a mileage limit. Detailed information is 444 2 721 | You can learn from our Call Center at 0850 759 0 444.

Car Rental Prices Include Rent A Car insurance with exemption from car use is included in our traffic insurance prices within the legal limits. The fee stated as a result of the reservation made through our site is fixed and no additional fee is charged in any way. The prices on our site are always up-to-date and you can make a reservation at any time you want. After the reservation is made, you will not be affected by possible price changes on our site. Therefore, it will always be more beneficial for you to book early.

 

What happens if the vehicle malfunctions?

 

Periodic maintenance of the vehicles is done in a timely and complete manner so that you do not encounter technical problems during your travel. Nevertheless; If there is a problem, it is under the warranty of COMET RENT A CAR to solve the problem as soon as possible. In cases exceeding 24 hours, your vehicle will be replaced with another vehicle.

 

How to Contact with COMET RENT A CAR in Emergency Situations?

 

In our call center, we have on-duty staff 24 hours a day, 7 days a week.

 

444 2 721

 

What should be done in case of accident?

 

The traffic police should be reached from 155 without moving the vehicle. Traffic, alcohol reports and traffic insurances of other vehicles involved in the accident should be photocopied.

 

Can the rented vehicle be used by someone else?

 

Other people who will use the vehicle must sign the contract and give a photocopy of their driver's license like the one who hires the vehicle.

Comet CALL CENTER

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